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Terms and Conditions — HumanGens

Last updated: 9 October 2026

This English version is the authoritative text of these Terms (see clause 16). Any translation is provided for convenience only.

1. Who we are

HumanGens is a service operated by HumanGens Ltd ("HumanGens", "we", "us"), a company registered in England and Wales with company number 17419350 and registered office at Moulton Park Business Centre, Office G10A, Red House Road, Northampton NN3 6AQ, United Kingdom.

Contact: info@humangens.com

By creating an account or using HumanGens you accept these Terms and Conditions ("the Terms"). If you do not agree with them, please do not use the service.

2. What HumanGens is

HumanGens is an app (web, Android and iPhone) that brings together the health information you choose to add (test results, medical documents, genetic data, data from wearable devices, habits and questionnaire answers), shows it in an organised way and, using artificial intelligence, explains it and generates personalised reports on preventive health and longevity.

3. HumanGens is not medical advice

HumanGens provides information and education. It does not diagnose, treat or prevent any disease, does not give medical advice and does not replace your GP, a specialist or any other qualified healthcare professional.

Do not start, stop or change any treatment or medication, and do not delay seeking medical help, because of something you read in HumanGens. If you have any concern about your health, talk to a qualified professional. In an emergency, call 999 (UK) or your local emergency number.

Content is produced by artificial intelligence from the data you provide. It can contain mistakes or be incomplete, and its quality depends on the accuracy of your data. We do not guarantee that it is accurate, complete or up to date.

4. Who can use HumanGens

You must be at least 18 years old and able to enter into a contract. You confirm that the information you add is true and is either about you or that you have the person's permission to add it (for example, if you manage a profile for a family member).

5. Your account

Keep your sign-in details private. You are responsible for activity under your account. Tell us straight away at info@humangens.com if you think someone else has used it.

6. Acceptable use

You agree not to:

  • use HumanGens for anything unlawful, or to upload data about another person without their permission;
  • try to access other users' data, get round security or payment controls, or interfere with the service;
  • copy, resell or reverse-engineer the service, its reports or its content;
  • use automated means to extract content from the app or the website.

We may suspend or close an account that breaks these rules. Where reasonable, we will tell you first and give you the chance to download your data.

7. Prices, credits and payments

  • Free use: creating an account, adding your data and viewing it is free.
  • Credits pay for features that use AI, such as reading documents, the health assistant and some reports. The number of credits each feature uses is shown in the app. Credits do not expire, have no cash value, cannot be transferred and are lost if you delete your account.
  • Subscription: a monthly plan that adds credits every month and gives member prices on full reports after one month. It renews automatically each month until you cancel. You can cancel at any time from My account; you keep access until the end of the month already paid for, and you will not be charged again.
  • Top-ups and full reports are one-off payments and do not renew.
  • Prices are shown in the app and on humangens.com in US dollars. At checkout Stripe may show the amount in your local currency; your bank may also apply its own exchange rate or fees.
  • Payments are processed by Stripe. We never see or store your full card number.
  • We may change prices. Changes do not affect payments already made, and we will tell subscribers before a new price applies to them.

8. Your right to cancel and refunds

Credits and reports are digital content supplied immediately. When you buy them, you ask us to supply them straight away and you acknowledge that, once supply has started (credits are added to your account, or a report starts being generated), you lose your 14-day right to cancel under the Consumer Contracts Regulations 2013.

This does not affect your legal rights if something you paid for is faulty or not as described. If a report fails to generate or a payment is taken but not credited, contact us and we will fix it or refund you.

9. Testers

We may give some accounts free or discounted access as part of a testing programme. This access is temporary, may come with conditions (such as sending feedback regularly) and may be changed or ended at any time.

10. Changes to the service or ending it

We may change, suspend or stop HumanGens, in whole or in part. If we close the service completely:

  • we will tell users with an active subscription at least 30 days before, where reasonably possible;
  • no further subscription payments will be taken after the closing date;
  • you will be able to download your data before it closes.

11. Intellectual property

Your data is yours, and so are the reports generated for you, for your personal use. The software, design, methodology, AI instructions, written content and the HumanGens name and brand belong to HumanGens Ltd and may not be copied, resold or redistributed without our written permission.

12. Other services

HumanGens relies on third-party services, including Supabase (data storage and sign-in), Anthropic and Google (artificial intelligence), Stripe (payments), and Apple Health and Health Connect (device data you choose to share). Your use of those services may also be subject to their own terms.

13. Our liability

  • Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under the law of England and Wales.
  • We are not liable for decisions you make based on the content of HumanGens without consulting a qualified professional (see clause 3), or for losses we could not reasonably have foreseen.
  • We are not liable for business losses: HumanGens is for personal, non-commercial use.
  • Otherwise, our total liability to you for any claim is limited to the amount you paid us in the 12 months before the event that led to the claim.

14. Your data

How we handle your personal data, including your health and genetic data, is explained in our Privacy Policy, which forms part of these Terms.

15. Law and disputes

These Terms are governed by the law of England and Wales. Disputes will be dealt with by the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

16. Language

These Terms may be offered in other languages for convenience. If there is any difference between versions, the English version prevails.

17. Changes to these Terms

We may update these Terms. If the changes are significant, we will tell you in the app or by email before they take effect. If you keep using HumanGens after that, the new Terms apply; if you do not agree, you can stop using the service and delete your account.

18. Contact

For any question about these Terms: info@humangens.com